diff --git a/app/app/lib/emailTemplate.ts b/app/app/lib/emailTemplate.ts
index 2fd13e4..0c7571c 100644
--- a/app/app/lib/emailTemplate.ts
+++ b/app/app/lib/emailTemplate.ts
@@ -61,39 +61,65 @@ export function renderSubject(subjectTpl: string | null | undefined, vars: Email
   return substPlain(tpl, vars).trim() || substPlain(DEFAULT_SUBJECT, vars);
 }
 
+// Testi del riquadro operativo (A6-bis) - editabili dal merchant, con segnaposto.
+export const OP_PLACEHOLDERS = [
+  "returnAddress",
+  "returnCost",
+  "orderState",
+  "customerName",
+  "orderName",
+  "shopName",
+] as const;
+
+export const DEFAULT_OP_UNFULFILLED =
+  "Il tuo ordine non risultava ancora spedito: procederemo all'annullamento e al rimborso. Non devi restituire nulla.";
+
+export const DEFAULT_OP_SHIPPED =
+  "Il prodotto risulta {{orderState}}. Per ottenere il rimborso, restituisci la merce integra a: {{returnAddress}}. Le spese di restituzione sono {{returnCost}}. Il rimborso sarà disposto dopo il rientro della merce.";
+
 export interface OperationalConfig {
   state: "unfulfilled" | "shipped" | "delivered";
+  textUnfulfilled?: string | null;
+  textShipped?: string | null;
   returnAddress?: string | null;
   atCustomerExpense: boolean;
-  instructions?: string | null;
 }
 
-/** Blocco operativo per stato ordine (A6-bis): annullo (non evaso) o istruzioni reso. */
-function renderOperationalBlock(op: OperationalConfig): string {
-  let inner: string;
-  if (op.state === "unfulfilled") {
-    inner =
-      "Il tuo ordine non risultava ancora spedito: procederemo all'annullamento e al rimborso. Non devi restituire nulla.";
-  } else {
-    const stateWord = op.state === "delivered" ? "consegnato" : "spedito";
-    const addr =
+/** Blocco operativo per stato ordine (A6-bis): testo editabile + segnaposto. */
+function renderOperationalBlock(op: OperationalConfig, vars: EmailVars): string {
+  const tpl =
+    op.state === "unfulfilled"
+      ? (op.textUnfulfilled && op.textUnfulfilled.trim()) || DEFAULT_OP_UNFULFILLED
+      : (op.textShipped && op.textShipped.trim()) || DEFAULT_OP_SHIPPED;
+  const map: Record<string, string> = {
+    returnAddress:
       op.returnAddress && op.returnAddress.trim()
-        ? `<strong>${escHtml(op.returnAddress.trim())}</strong>`
-        : "l'indirizzo che ti comunicheremo";
-    const spese = op.atCustomerExpense
-      ? "Le spese di restituzione sono a tuo carico."
-      : "Le spese di restituzione sono a nostro carico.";
-    const instr =
-      op.instructions && op.instructions.trim()
-        ? `<br>${nl2br(escHtml(op.instructions.trim()))}`
-        : "";
-    inner = `Il prodotto risulta ${stateWord}. Per ottenere il rimborso, restituisci la merce integra a: ${addr}. ${spese}${instr}<br>Il rimborso sara' disposto dopo il rientro della merce.`;
-  }
+        ? op.returnAddress.trim()
+        : "l'indirizzo che ti comunicheremo",
+    returnCost: op.atCustomerExpense ? "a tuo carico" : "a nostro carico",
+    orderState: op.state === "delivered" ? "consegnato" : "spedito",
+    customerName: vars.customerName,
+    orderName: vars.orderName,
+    shopName: vars.shopName,
+  };
+  const withVars = escHtml(tpl).replace(
+    /\{\{\s*(\w+)\s*\}\}/g,
+    (_m, k: string) => escHtml(map[k] ?? ""),
+  );
+  const inner = nl2br(withVars);
   return `<tr><td style="padding:4px 32px 8px;">
 <table role="presentation" width="100%" cellpadding="0" cellspacing="0"><tr><td style="padding:14px 16px;background:#fff7e6;border:1px solid #ffe2a8;border-radius:8px;font-size:14px;line-height:1.6;color:#6a5518;">${inner}</td></tr></table>
 </td></tr>`;
 }
 
+/** Anteprima del riquadro operativo per un dato stato (per l'admin). */
+export function renderOperationalPreview(
+  op: OperationalConfig,
+  vars: EmailVars,
+): string {
+  return renderOperationalBlock(op, vars);
+}
+
 /** Corpo HTML fisso con intro/nota editabili inseriti. */
 export function renderReceiptHtml(
   vars: EmailVars,
@@ -141,7 +167,7 @@ export function renderReceiptHtml(
 <tr><td style="padding:12px 32px 4px;">
 <p style="margin:0;font-size:12.5px;line-height:1.6;color:#8a8a8a;">Questa comunicazione costituisce la ricevuta su supporto durevole ai sensi dell'art. 54-bis del Codice del Consumo. La data e l'ora indicate attestano il momento della trasmissione.</p>
 </td></tr>
-${operational ? renderOperationalBlock(operational) : ""}
+${operational ? renderOperationalBlock(operational, vars) : ""}
 ${note}
 <tr><td style="padding:18px 32px 24px;border-top:1px solid #ececec;">
 <p style="margin:0 0 8px;font-size:12.5px;line-height:1.6;color:#999;">Ti invieremo separatamente le istruzioni per l'eventuale reso e i tempi di rimborso.</p>
diff --git a/app/app/routes/app.settings.tsx b/app/app/routes/app.settings.tsx
index a40e91f..2fb37df 100644
--- a/app/app/routes/app.settings.tsx
+++ b/app/app/routes/app.settings.tsx
@@ -10,6 +10,7 @@ import {
   Page,
   Layout,
   Card,
+  Tabs,
   TextField,
   Button,
   ButtonGroup,
@@ -28,59 +29,67 @@ import {
   DEFAULT_INTRO,
   DEFAULT_NOTE,
   DEFAULT_SUBJECT,
+  DEFAULT_OP_SHIPPED,
+  DEFAULT_OP_UNFULFILLED,
+  OP_PLACEHOLDERS,
   SAMPLE_VARS,
   TEXT_PLACEHOLDERS,
+  renderOperationalPreview,
   renderReceiptHtml,
   renderSubject,
 } from "../lib/emailTemplate";
 
 export const loader = async ({ request }: LoaderFunctionArgs) => {
   const { session } = await authenticate.admin(request);
-  const settings = await db.settings.findUnique({ where: { shop: session.shop } });
+  const s = await db.settings.findUnique({ where: { shop: session.shop } });
   return {
-    subject: settings?.emailSubject ?? DEFAULT_SUBJECT,
-    intro: settings?.emailIntro ?? DEFAULT_INTRO,
-    note: settings?.emailNote ?? DEFAULT_NOTE,
-    notifyEnabled: settings?.notifyEnabled ?? true,
-    notifyEmail: settings?.notifyEmail ?? "",
-    tagEnabled: settings?.tagEnabled ?? true,
-    enforceWindow: settings?.enforceWindow ?? false,
-    windowDays: settings?.defaultWindowDays ?? 14,
-    enforceExclusions: settings?.enforceExclusions ?? false,
-    stateAwareEmail: settings?.stateAwareEmail ?? true,
-    autoCancelUnfulfilled: settings?.autoCancelUnfulfilled ?? false,
-    returnAtCustomerExpense: settings?.returnAtCustomerExpense ?? true,
-    returnAddress: settings?.returnAddress ?? "",
-    returnInstructions: settings?.returnInstructions ?? "",
+    subject: s?.emailSubject ?? DEFAULT_SUBJECT,
+    intro: s?.emailIntro ?? DEFAULT_INTRO,
+    note: s?.emailNote ?? DEFAULT_NOTE,
+    notifyEnabled: s?.notifyEnabled ?? true,
+    notifyEmail: s?.notifyEmail ?? "",
+    tagEnabled: s?.tagEnabled ?? true,
+    enforceWindow: s?.enforceWindow ?? false,
+    windowDays: s?.defaultWindowDays ?? 14,
+    enforceExclusions: s?.enforceExclusions ?? false,
+    stateAwareEmail: s?.stateAwareEmail ?? true,
+    autoCancelUnfulfilled: s?.autoCancelUnfulfilled ?? false,
+    returnAtCustomerExpense: s?.returnAtCustomerExpense ?? true,
+    returnAddress: s?.returnAddress ?? "",
+    opTextUnfulfilled: s?.opTextUnfulfilled ?? DEFAULT_OP_UNFULFILLED,
+    opTextShipped: s?.opTextShipped ?? DEFAULT_OP_SHIPPED,
   };
 };
 
 export const action = async ({ request }: ActionFunctionArgs) => {
   const { session } = await authenticate.admin(request);
-  const form = await request.formData();
-  const subject = String(form.get("subject") ?? "").trim();
-  const intro = String(form.get("intro") ?? "").trim();
-  const note = String(form.get("note") ?? "").trim();
+  const f = await request.formData();
+  const subject = String(f.get("subject") ?? "").trim();
+  const intro = String(f.get("intro") ?? "").trim();
+  const note = String(f.get("note") ?? "").trim();
+  const opUnf = String(f.get("opTextUnfulfilled") ?? "").trim();
+  const opShip = String(f.get("opTextShipped") ?? "").trim();
 
   const data = {
     emailSubject: subject && subject !== DEFAULT_SUBJECT ? subject : null,
     emailIntro: intro && intro !== DEFAULT_INTRO ? intro : null,
     emailNote: note || null,
-    notifyEnabled: form.get("notifyEnabled") === "true",
-    notifyEmail: String(form.get("notifyEmail") ?? "").trim() || null,
-    tagEnabled: form.get("tagEnabled") === "true",
-    enforceWindow: form.get("enforceWindow") === "true",
+    notifyEnabled: f.get("notifyEnabled") === "true",
+    notifyEmail: String(f.get("notifyEmail") ?? "").trim() || null,
+    tagEnabled: f.get("tagEnabled") === "true",
+    enforceWindow: f.get("enforceWindow") === "true",
     defaultWindowDays: Math.min(
       365,
-      Math.max(1, Number(form.get("windowDays")) || 14),
+      Math.max(1, Number(f.get("windowDays")) || 14),
     ),
-    enforceExclusions: form.get("enforceExclusions") === "true",
-    stateAwareEmail: form.get("stateAwareEmail") === "true",
-    autoCancelUnfulfilled: form.get("autoCancelUnfulfilled") === "true",
-    returnAtCustomerExpense: form.get("returnAtCustomerExpense") === "true",
-    returnAddress: String(form.get("returnAddress") ?? "").trim() || null,
-    returnInstructions:
-      String(form.get("returnInstructions") ?? "").trim() || null,
+    enforceExclusions: f.get("enforceExclusions") === "true",
+    stateAwareEmail: f.get("stateAwareEmail") === "true",
+    autoCancelUnfulfilled: f.get("autoCancelUnfulfilled") === "true",
+    returnAtCustomerExpense: f.get("returnAtCustomerExpense") === "true",
+    returnAddress: String(f.get("returnAddress") ?? "").trim() || null,
+    opTextUnfulfilled:
+      opUnf && opUnf !== DEFAULT_OP_UNFULFILLED ? opUnf : null,
+    opTextShipped: opShip && opShip !== DEFAULT_OP_SHIPPED ? opShip : null,
   };
 
   await db.settings.upsert({
@@ -88,38 +97,52 @@ export const action = async ({ request }: ActionFunctionArgs) => {
     create: { shop: session.shop, ...data },
     update: data,
   });
-
   return { ok: true };
 };
 
+function opFrame(html: string, height = 130) {
+  const doc = `<table role="presentation" width="100%" cellpadding="0" cellspacing="0" style="font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Helvetica,Arial,sans-serif;">${html}</table>`;
+  return (
+    <iframe
+      title="Anteprima riquadro"
+      srcDoc={doc}
+      style={{
+        width: "100%",
+        height: `${height}px`,
+        border: "1px solid #e1e1e1",
+        borderRadius: "8px",
+        background: "#fff",
+      }}
+    />
+  );
+}
+
 export default function SettingsPage() {
-  const data = useLoaderData<typeof loader>();
+  const d = useLoaderData<typeof loader>();
   const actionData = useActionData<typeof action>();
   const nav = useNavigation();
   const submit = useSubmit();
 
-  const [subject, setSubject] = useState(data.subject);
-  const [intro, setIntro] = useState(data.intro);
-  const [note, setNote] = useState(data.note);
-  const [notifyEnabled, setNotifyEnabled] = useState(data.notifyEnabled);
-  const [notifyEmail, setNotifyEmail] = useState(data.notifyEmail);
-  const [tagEnabled, setTagEnabled] = useState(data.tagEnabled);
-  const [enforceWindow, setEnforceWindow] = useState(data.enforceWindow);
-  const [windowDays, setWindowDays] = useState(String(data.windowDays));
-  const [enforceExclusions, setEnforceExclusions] = useState(
-    data.enforceExclusions,
-  );
-  const [stateAwareEmail, setStateAwareEmail] = useState(data.stateAwareEmail);
+  const [tab, setTab] = useState(0);
+  const [subject, setSubject] = useState(d.subject);
+  const [intro, setIntro] = useState(d.intro);
+  const [note, setNote] = useState(d.note);
+  const [notifyEnabled, setNotifyEnabled] = useState(d.notifyEnabled);
+  const [notifyEmail, setNotifyEmail] = useState(d.notifyEmail);
+  const [tagEnabled, setTagEnabled] = useState(d.tagEnabled);
+  const [enforceWindow, setEnforceWindow] = useState(d.enforceWindow);
+  const [windowDays, setWindowDays] = useState(String(d.windowDays));
+  const [enforceExclusions, setEnforceExclusions] = useState(d.enforceExclusions);
+  const [stateAwareEmail, setStateAwareEmail] = useState(d.stateAwareEmail);
   const [autoCancelUnfulfilled, setAutoCancelUnfulfilled] = useState(
-    data.autoCancelUnfulfilled,
+    d.autoCancelUnfulfilled,
   );
   const [returnAtCustomerExpense, setReturnAtCustomerExpense] = useState(
-    data.returnAtCustomerExpense,
-  );
-  const [returnAddress, setReturnAddress] = useState(data.returnAddress);
-  const [returnInstructions, setReturnInstructions] = useState(
-    data.returnInstructions,
+    d.returnAtCustomerExpense,
   );
+  const [returnAddress, setReturnAddress] = useState(d.returnAddress);
+  const [opTextUnfulfilled, setOpTextUnfulfilled] = useState(d.opTextUnfulfilled);
+  const [opTextShipped, setOpTextShipped] = useState(d.opTextShipped);
   const [showSaved, setShowSaved] = useState(false);
 
   const saving = nav.state === "submitting";
@@ -136,6 +159,34 @@ export default function SettingsPage() {
     () => renderReceiptHtml(SAMPLE_VARS, intro, note),
     [intro, note],
   );
+  const previewOpUnf = useMemo(
+    () =>
+      renderOperationalPreview(
+        {
+          state: "unfulfilled",
+          textUnfulfilled: opTextUnfulfilled,
+          textShipped: opTextShipped,
+          returnAddress,
+          atCustomerExpense: returnAtCustomerExpense,
+        },
+        SAMPLE_VARS,
+      ),
+    [opTextUnfulfilled, opTextShipped, returnAddress, returnAtCustomerExpense],
+  );
+  const previewOpShip = useMemo(
+    () =>
+      renderOperationalPreview(
+        {
+          state: "shipped",
+          textUnfulfilled: opTextUnfulfilled,
+          textShipped: opTextShipped,
+          returnAddress,
+          atCustomerExpense: returnAtCustomerExpense,
+        },
+        SAMPLE_VARS,
+      ),
+    [opTextShipped, opTextUnfulfilled, returnAddress, returnAtCustomerExpense],
+  );
 
   const handleSave = () => {
     setShowSaved(false);
@@ -153,20 +204,36 @@ export default function SettingsPage() {
     fd.set("autoCancelUnfulfilled", String(autoCancelUnfulfilled));
     fd.set("returnAtCustomerExpense", String(returnAtCustomerExpense));
     fd.set("returnAddress", returnAddress);
-    fd.set("returnInstructions", returnInstructions);
+    fd.set("opTextUnfulfilled", opTextUnfulfilled);
+    fd.set("opTextShipped", opTextShipped);
     submit(fd, { method: "post" });
   };
 
-  const handleReset = () => {
+  const resetEmail = () => {
     setSubject(DEFAULT_SUBJECT);
     setIntro(DEFAULT_INTRO);
     setNote(DEFAULT_NOTE);
     setShowSaved(false);
   };
 
+  const saveBtn = (
+    <div>
+      <Button variant="primary" loading={saving} onClick={handleSave}>
+        Salva
+      </Button>
+    </div>
+  );
+
+  const tabs = [
+    { id: "email", content: "Email" },
+    { id: "notifiche", content: "Notifiche" },
+    { id: "regole", content: "Regole recesso" },
+    { id: "reso", content: "Reso e stato ordine" },
+  ];
+
   return (
     <Page>
-      <TitleBar title="Email di ricevuta" />
+      <TitleBar title="Impostazioni recesso" />
       <Layout>
         <Layout.Section>
           <BlockStack gap="400">
@@ -176,199 +243,233 @@ export default function SettingsPage() {
               </Banner>
             ) : null}
 
-            <Card>
+            <Tabs tabs={tabs} selected={tab} onSelect={setTab} />
+
+            {tab === 0 ? (
               <BlockStack gap="400">
-                <BlockStack gap="100">
+                <Card>
+                  <BlockStack gap="400">
+                    <BlockStack gap="100">
+                      <Text as="h2" variant="headingMd">
+                        Testi dell'email
+                      </Text>
+                      <Text as="p" tone="subdued">
+                        Oggetto e testi. Dettagli ordine, dichiarazione, data/ora,
+                        avviso di legge e layout sono fissi. Segnaposto:
+                      </Text>
+                      <InlineStack gap="200" wrap>
+                        {TEXT_PLACEHOLDERS.map((p) => (
+                          <Badge key={p}>{`{{${p}}}`}</Badge>
+                        ))}
+                      </InlineStack>
+                    </BlockStack>
+                    <TextField
+                      label="Oggetto"
+                      value={subject}
+                      onChange={setSubject}
+                      autoComplete="off"
+                    />
+                    <TextField
+                      label="Introduzione"
+                      value={intro}
+                      onChange={setIntro}
+                      autoComplete="off"
+                      multiline={4}
+                    />
+                    <TextField
+                      label="Nota aggiuntiva (opzionale)"
+                      value={note}
+                      onChange={setNote}
+                      autoComplete="off"
+                      multiline={3}
+                      helpText="Riquadro in fondo alla email. Vuoto = nascosto."
+                    />
+                    <ButtonGroup>
+                      <Button
+                        variant="primary"
+                        loading={saving}
+                        onClick={handleSave}
+                      >
+                        Salva
+                      </Button>
+                      <Button onClick={resetEmail}>Ripristina default</Button>
+                    </ButtonGroup>
+                  </BlockStack>
+                </Card>
+                <Card>
+                  <BlockStack gap="200">
+                    <Text as="h2" variant="headingMd">
+                      Anteprima
+                    </Text>
+                    <Text as="p" tone="subdued">
+                      Oggetto: {previewSubject}
+                    </Text>
+                    <iframe
+                      title="Anteprima email"
+                      srcDoc={previewHtml}
+                      style={{
+                        width: "100%",
+                        height: "640px",
+                        border: "1px solid #e1e1e1",
+                        borderRadius: "8px",
+                        background: "#fff",
+                      }}
+                    />
+                  </BlockStack>
+                </Card>
+              </BlockStack>
+            ) : null}
+
+            {tab === 1 ? (
+              <Card>
+                <BlockStack gap="400">
                   <Text as="h2" variant="headingMd">
-                    Testi dell'email
+                    Notifiche al merchant
                   </Text>
-                  <Text as="p" tone="subdued">
-                    Personalizza oggetto e testi. Il resto (dettagli ordine,
-                    dichiarazione, data/ora, avviso di legge, layout) è fisso e
-                    sempre conforme. Segnaposto disponibili:
-                  </Text>
-                  <InlineStack gap="200" wrap>
-                    {TEXT_PLACEHOLDERS.map((p) => (
-                      <Badge key={p}>{`{{${p}}}`}</Badge>
-                    ))}
-                  </InlineStack>
+                  <Checkbox
+                    label="Invia email di notifica a ogni recesso"
+                    checked={notifyEnabled}
+                    onChange={setNotifyEnabled}
+                  />
+                  <TextField
+                    label="Email notifiche"
+                    type="email"
+                    value={notifyEmail}
+                    onChange={setNotifyEmail}
+                    autoComplete="off"
+                    disabled={!notifyEnabled}
+                    helpText="Dove ricevere le notifiche. Senza indirizzo l'email non parte."
+                    placeholder="ordini@tuonegozio.it"
+                  />
+                  <Checkbox
+                    label="Aggiungi il tag 'Recesso' all'ordine"
+                    checked={tagEnabled}
+                    onChange={setTagEnabled}
+                    helpText="Rende l'ordine filtrabile nella lista ordini."
+                  />
+                  {saveBtn}
                 </BlockStack>
+              </Card>
+            ) : null}
 
-                <TextField
-                  label="Oggetto"
-                  value={subject}
-                  onChange={setSubject}
-                  autoComplete="off"
-                />
-                <TextField
-                  label="Introduzione"
-                  value={intro}
-                  onChange={setIntro}
-                  autoComplete="off"
-                  multiline={4}
-                  helpText="Saluto e frase iniziale della email."
-                />
-                <TextField
-                  label="Nota aggiuntiva (opzionale)"
-                  value={note}
-                  onChange={setNote}
-                  autoComplete="off"
-                  multiline={3}
-                  placeholder="Es. Per il reso, spedisci il pacco a..."
-                  helpText="Riquadro in fondo alla email. Lascia vuoto per non mostrarlo."
-                />
-
-                <ButtonGroup>
-                  <Button variant="primary" loading={saving} onClick={handleSave}>
-                    Salva
-                  </Button>
-                  <Button onClick={handleReset}>Ripristina default</Button>
-                </ButtonGroup>
-              </BlockStack>
-            </Card>
-
-            <Card>
-              <BlockStack gap="400">
-                <Text as="h2" variant="headingMd">
-                  Notifiche al merchant
-                </Text>
-                <Checkbox
-                  label="Invia email di notifica a ogni recesso"
-                  checked={notifyEnabled}
-                  onChange={setNotifyEnabled}
-                />
-                <TextField
-                  label="Email notifiche"
-                  type="email"
-                  value={notifyEmail}
-                  onChange={setNotifyEmail}
-                  autoComplete="off"
-                  disabled={!notifyEnabled}
-                  helpText="Dove ricevere le notifiche. Senza indirizzo l'email non parte."
-                  placeholder="ordini@tuonegozio.it"
-                />
-                <Checkbox
-                  label="Aggiungi il tag 'Recesso' all'ordine"
-                  checked={tagEnabled}
-                  onChange={setTagEnabled}
-                  helpText="Rende l'ordine filtrabile nella lista ordini."
-                />
-                <div>
-                  <Button variant="primary" loading={saving} onClick={handleSave}>
-                    Salva
-                  </Button>
-                </div>
-              </BlockStack>
-            </Card>
-
-            <Card>
-              <BlockStack gap="400">
-                <BlockStack gap="100">
-                  <Text as="h2" variant="headingMd">
-                    Regole di recesso
-                  </Text>
-                  <Text as="p" tone="subdued">
-                    Attiva questi controlli solo dopo aver verificato i dati. Da
-                    spenti, il recesso è sempre accettato.
-                  </Text>
+            {tab === 2 ? (
+              <Card>
+                <BlockStack gap="400">
+                  <BlockStack gap="100">
+                    <Text as="h2" variant="headingMd">
+                      Regole di recesso
+                    </Text>
+                    <Text as="p" tone="subdued">
+                      Attiva questi controlli solo dopo aver verificato i dati. Da
+                      spenti, il recesso è sempre accettato. Le regole di esclusione
+                      si gestiscono nella pagina Esclusioni.
+                    </Text>
+                  </BlockStack>
+                  <Checkbox
+                    label="Blocca i recessi oltre il termine"
+                    checked={enforceWindow}
+                    onChange={setEnforceWindow}
+                    helpText="Calcolato dalla data di consegna + i giorni sotto."
+                  />
+                  <TextField
+                    label="Giorni di recesso"
+                    type="number"
+                    value={windowDays}
+                    onChange={setWindowDays}
+                    autoComplete="off"
+                    min={1}
+                    max={365}
+                    disabled={!enforceWindow}
+                  />
+                  <Checkbox
+                    label="Blocca i prodotti esclusi (Art. 59)"
+                    checked={enforceExclusions}
+                    onChange={setEnforceExclusions}
+                    helpText="Blocca se l'intero ordine è escluso. Regole nella pagina Esclusioni."
+                  />
+                  {saveBtn}
                 </BlockStack>
-                <Checkbox
-                  label="Blocca i recessi oltre il termine"
-                  checked={enforceWindow}
-                  onChange={setEnforceWindow}
-                  helpText="Calcolato dalla data di evasione (o d'ordine) + i giorni sotto."
-                />
-                <TextField
-                  label="Giorni di recesso"
-                  type="number"
-                  value={windowDays}
-                  onChange={setWindowDays}
-                  autoComplete="off"
-                  min={1}
-                  max={365}
-                  disabled={!enforceWindow}
-                />
-                <Checkbox
-                  label="Blocca i prodotti esclusi (Art. 59)"
-                  checked={enforceExclusions}
-                  onChange={setEnforceExclusions}
-                  helpText="Usa le regole nella pagina Esclusioni. Blocca se l'intero ordine è escluso."
-                />
-                <div>
-                  <Button variant="primary" loading={saving} onClick={handleSave}>
-                    Salva
-                  </Button>
-                </div>
-              </BlockStack>
-            </Card>
+              </Card>
+            ) : null}
 
-            <Card>
+            {tab === 3 ? (
               <BlockStack gap="400">
-                <Text as="h2" variant="headingMd">
-                  Reso e stato ordine
-                </Text>
-                <Checkbox
-                  label="Adatta la ricevuta allo stato dell'ordine"
-                  checked={stateAwareEmail}
-                  onChange={setStateAwareEmail}
-                  helpText="Non evaso → annullo+rimborso; spedito/consegnato → istruzioni di reso."
-                />
-                <Checkbox
-                  label="Annulla automaticamente gli ordini non ancora spediti"
-                  checked={autoCancelUnfulfilled}
-                  onChange={setAutoCancelUnfulfilled}
-                  helpText="Al recesso, se l'ordine non è evaso: annullo + rimborso automatici. Irreversibile."
-                />
-                <Checkbox
-                  label="Spese di restituzione a carico del cliente (Art. 57)"
-                  checked={returnAtCustomerExpense}
-                  onChange={setReturnAtCustomerExpense}
-                />
-                <TextField
-                  label="Indirizzo per il reso"
-                  value={returnAddress}
-                  onChange={setReturnAddress}
-                  autoComplete="off"
-                  multiline={2}
-                  placeholder="Via ..., CAP Città (PR)"
-                />
-                <TextField
-                  label="Istruzioni di reso (opzionale)"
-                  value={returnInstructions}
-                  onChange={setReturnInstructions}
-                  autoComplete="off"
-                  multiline={3}
-                  helpText="Testo aggiuntivo mostrato nella ricevuta per ordini spediti/consegnati."
-                />
-                <div>
-                  <Button variant="primary" loading={saving} onClick={handleSave}>
-                    Salva
-                  </Button>
-                </div>
+                <Card>
+                  <BlockStack gap="400">
+                    <BlockStack gap="100">
+                      <Text as="h2" variant="headingMd">
+                        Reso e stato ordine
+                      </Text>
+                      <Text as="p" tone="subdued">
+                        Il riquadro nella ricevuta cambia in base allo stato.
+                        Segnaposto nei testi:
+                      </Text>
+                      <InlineStack gap="200" wrap>
+                        {OP_PLACEHOLDERS.map((p) => (
+                          <Badge key={p}>{`{{${p}}}`}</Badge>
+                        ))}
+                      </InlineStack>
+                    </BlockStack>
+                    <Checkbox
+                      label="Adatta la ricevuta allo stato dell'ordine"
+                      checked={stateAwareEmail}
+                      onChange={setStateAwareEmail}
+                    />
+                    <Checkbox
+                      label="Annulla automaticamente gli ordini non ancora spediti"
+                      checked={autoCancelUnfulfilled}
+                      onChange={setAutoCancelUnfulfilled}
+                      helpText="Al recesso, se l'ordine non è evaso: annullo + rimborso automatici. Irreversibile."
+                    />
+                    <Checkbox
+                      label="Spese di restituzione a carico del cliente (Art. 57)"
+                      checked={returnAtCustomerExpense}
+                      onChange={setReturnAtCustomerExpense}
+                      helpText="Determina il valore di {{returnCost}}."
+                    />
+                    <TextField
+                      label="Indirizzo per il reso"
+                      value={returnAddress}
+                      onChange={setReturnAddress}
+                      autoComplete="off"
+                      multiline={2}
+                      placeholder="Via ..., CAP Città (PR)"
+                      helpText="Valore di {{returnAddress}}."
+                    />
+                    <TextField
+                      label="Testo - ordine non evaso"
+                      value={opTextUnfulfilled}
+                      onChange={setOpTextUnfulfilled}
+                      autoComplete="off"
+                      multiline={3}
+                    />
+                    <TextField
+                      label="Testo - ordine spedito/consegnato"
+                      value={opTextShipped}
+                      onChange={setOpTextShipped}
+                      autoComplete="off"
+                      multiline={4}
+                    />
+                    {saveBtn}
+                  </BlockStack>
+                </Card>
+                <Card>
+                  <BlockStack gap="300">
+                    <Text as="h2" variant="headingMd">
+                      Anteprima riquadro
+                    </Text>
+                    <Text as="p" tone="subdued">
+                      Ordine non evaso
+                    </Text>
+                    {opFrame(previewOpUnf)}
+                    <Text as="p" tone="subdued">
+                      Ordine spedito/consegnato
+                    </Text>
+                    {opFrame(previewOpShip)}
+                  </BlockStack>
+                </Card>
               </BlockStack>
-            </Card>
-
-            <Card>
-              <BlockStack gap="200">
-                <Text as="h2" variant="headingMd">
-                  Anteprima
-                </Text>
-                <Text as="p" tone="subdued">
-                  Oggetto: {previewSubject}
-                </Text>
-                <iframe
-                  title="Anteprima email"
-                  srcDoc={previewHtml}
-                  style={{
-                    width: "100%",
-                    height: "640px",
-                    border: "1px solid #e1e1e1",
-                    borderRadius: "8px",
-                    background: "#fff",
-                  }}
-                />
-              </BlockStack>
-            </Card>
+            ) : null}
           </BlockStack>
         </Layout.Section>
       </Layout>
diff --git a/app/app/routes/proxy.tsx b/app/app/routes/proxy.tsx
index 5e480c4..1c6aae5 100644
--- a/app/app/routes/proxy.tsx
+++ b/app/app/routes/proxy.tsx
@@ -375,9 +375,10 @@ export const action = async ({ request }: ActionFunctionArgs) => {
         (state === "unfulfilled" || state === "shipped" || state === "delivered")
           ? {
               state,
+              textUnfulfilled: settings?.opTextUnfulfilled,
+              textShipped: settings?.opTextShipped,
               returnAddress: settings?.returnAddress,
               atCustomerExpense: settings?.returnAtCustomerExpense ?? true,
-              instructions: settings?.returnInstructions,
             }
           : null;
       const receipt = await sendWithdrawalReceipt({
diff --git a/app/prisma/migrations/20260707143143_op_texts/migration.sql b/app/prisma/migrations/20260707143143_op_texts/migration.sql
new file mode 100644
index 0000000..8cc8db0
--- /dev/null
+++ b/app/prisma/migrations/20260707143143_op_texts/migration.sql
@@ -0,0 +1,3 @@
+-- AlterTable
+ALTER TABLE "Settings" ADD COLUMN     "opTextShipped" TEXT,
+ADD COLUMN     "opTextUnfulfilled" TEXT;
diff --git a/app/prisma/schema.prisma b/app/prisma/schema.prisma
index 97127af..fed53c3 100644
--- a/app/prisma/schema.prisma
+++ b/app/prisma/schema.prisma
@@ -60,7 +60,9 @@ model Settings {
   stateAwareEmail    Boolean  @default(true)
   autoCancelUnfulfilled Boolean @default(false)
   returnAtCustomerExpense Boolean @default(true)
-  returnInstructions String?
+  returnInstructions String? // deprecato: sostituito da opTextShipped
+  opTextUnfulfilled  String?
+  opTextShipped      String?
   createdAt          DateTime @default(now())
   updatedAt          DateTime @updatedAt